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Frequently Asked Questions
1. Do you offer WIFI in the vehicle?
Yes, WIFI hotspot is available while traveling in the vehicle.
2. Where do you pick up for a tour?
Cruise ship: pick up at the Port of Sydney.
Hotel guests: pick up at the front of host hotel.
Other: pick up location can be confirmed at time of booking.
3. What is your cancellation policy? and What is your Covid-19 Policy/Requirements?
All advance bookings require a credit card to secure. Multi-day bookings require a 50% deposit.
Cancellation policy:
72-48 hours notice - No Charge.
48-24 hours notice - Charge of 50%.
Less than 24 hours notice - 100% Charge.
Notice must be received and confirmed in order to cancel the reservation. Notice will be accepted via phone, email, or text. A no show will be charged the full rate of the tour to the credit card provided.
Covid-19 Policy/Requirements:
If you are sick, please contact us to cancel or reschedule your trip. You will not be permitted to board the vehicle if you present with symptoms, and if you fail to cancel or reschedule your trip you will be charged the full cost of the trip to the credit card used to secure your service.
4. What happens if the cruise ship does not arrive due to Captain's change in schedule or weather?
If your ship's port of call is changed or cancelled by the Captain, you will not be changed and any deposits will be refunded.
5. Is lunch included?
Depending on the tour (for example: all-inclusive tour packages include meals, shore excursions do not include a meal).
6. Is admission to museums or parks included?
Yes, admissions are covered on each tour.
7. Are you open in the winter?
We are currently seasonal, yet winter tours and travel is coming! Stay tuned...
8. What happens if I leave behind a personal item?
Make sure you contact us as soon as you realize an item has been left behind, in most cases we can return it to you that day. If you have already departed, simply inform us of the item and provide a mailing address, we are happy to return your item.
9. Can you accommodate children?
Yes, as long as you provide the proper child seat, we are happy to have children on our tours.
10. Can you accommodate a person with a disability or mobility concerns?
Yes. Most persons with disabilities or mobility concerns that can self transfer into our vehicle with little assistance can proceed with a tour.
11. What currency, and do you take credit and/or debit?
We list our prices in Canadian dollars and yes we do take Cash, EFT, and Credit. We accept Visa, MasterCard, American Express and Discover. There is a 2.9% per transaction charge for using a credit card.
*If paying in cash, we accept both Canadian (CAD) and United States dollars (USD). Exchange Rate for USD will be calculated on the day of the tour (or on day of payment for the tour if pre-booking). If paying in cash, in person on the day of the tour, change is only provided in CAD.
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